The Missing Experience

call reference #

Calling Provider Relations for MVP Healthcare Benefits, Feb 20, 2026

Me:  So you’re saying the member gets 3 free sessions, and then they have to meet their $400 deductible, and then it costs them $5/visit?

Rep:  Yes.

Me:  Could I please get your first name and last initial, and a call reference number for this call?

Rep:  Sure, my name is …. and the call Ref#  is:  C A S – 2 7 2 3 9 0 1 – W 0 R 5 S 6.

Me:  Wouldn’t it be hilarious if you just kept on reading strings of numbers for another half an hour?

Rep:  [Goes off script and shares a real laugh and shows her beautiful humanity]

Me:  Have a good rest of the day.

Rep:  And you as well!

 

Like everyone, I have different sides. Counselor, photographer, writer, cooker of food – both spicy and plain, and seeker of truth and happiness. I have always taken an interest in the unassuming things that pass us by – both heard and seen, both ordinary and not so ordinary. They are all sacred and beautiful in some way.

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